The Wonders of the GPS
I must’ve made at least ten u-turns, and I still could not find the location of the meeting. After a frantic call to my husband and his search on MapQuest, I finally found it. And I vowed at that moment to purchase a GPS as soon as the meeting ended.
Okay, I admit it, I’m directionally challenged. Put simply, I can’t find my way out of a wet paper bag!
So I’ve got my GPS now, and I’m not a gadget person, but I’m loving this thing. All I have to do is plug in the address of my destination, and it plots my route for me. Regardless of what wrong turns I may take, what pit stops I make, or what opportunities for retail therapy I partake in, it keeps me on the right path.
To me, the job of a leader is similar in many ways. Stick with me, here, I do know where I’m going this time!
First of all, as a leader, you need to always have in mind the big picture. What is the ultimate goal? Where are we heading? What is our destination? You need to keep your team focused and on the right track, regardless of what side trips and detours they may take.
What’s really cool about my GPS is that when I do make a wrong turn or miss a turn, the oh-so-pleasant voice chimes in and says, “In 100 yards make a u-turn.” The voice doesn’t yell at me in exasperation, telling me that I’ve messed up once again. It simply gives me a nudge to get me back on the right path.
Your team members may need that nudge to get them headed in the right direction once again. Berating, shouting, and criticizing will only fluster them more. Your job is to help them to develop their skills. When a baby is learning to walk, we don’t yell and criticize him because he falls. We gently pick him up and set him on his feet again. Your role is similar in that team members fall occasionally, especially when trying out new skills, and they will look to you to set them straight again. You should gently and patiently guide them in the right direction.
The day that I made the ten u-turns, (okay, maybe I exaggerate a little to make my point), I had passed up the building and didn’t even know it. My GPS would have known exactly where I was in relation to my route and my ultimate destination and would have given me that feedback.
Team members want – and often crave – feedback. They typically just want to know where they stand. Sometimes “bad” news is better than no news at all. I don’t know anybody who looks forward to performance appraisal time. I coach managers to give their employees constant feedback. If they’re doing great, let them know. What gets acknowledged and rewarded is repeated. (And yes, even if they’re just doing their job, you should acknowledge them!) If they need a nudge to get back on track, give it to them.
The job of leader, manager, or supervisor can be frustrating at times. But it can also be very rewarding and fulfilling as well. Keep your eye on the ultimate destination and remember my GPS. Sometimes all that is needed is a gentle nudge – and maybe a u-turn or two!
Jennifer Ledet has helped hundreds of organizations transform their businesses from the inside out. To receive your (FREE!) report, “The Top 5 Ways Leaders Shoot Themselves in the Foot” and tips on becoming a better leader and communicator, go to www.ledetmanagement.com .